Handmade Passion Projects by Erica-Lee Helgerson
Handmade Passion Projects by Erica-Lee Helgerson
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FAQ

Do you have social media profiles I can follow?

Why yes I do!  Follow the links at the bottom of this page to my Facebook and Instagram pages.  I post everything I do whether the item is custom or available for sale.

Do you do custom work?

Yes!

How do I order a custom bag from you?

The best way to reach me is messaging me through my Facebook or Instagram profiles.  I love having conversations with people about what they are looking for and how I can make the bag or wallet of their dreams!  

Do you have a brick and mortor shop?

Not yet.  I make and work entirely out of my home.  If I decide to have a physical pressence out in the world, I will probably start with a space in a boutique as those are quite popular in my area.

Do you accept returns?

I do not accept returns, however I do stand behind my product and can work with you if something goes wrong.  The construction of each bag is warranted for 6 months after purchase and does not cover abuse, overuse, or damage due to improper handling of the item.  With proper care of the item, it will serve you for a long time!

Do you accept deposits for custom work? 

I can break up your payment for a custom bag into multiple invoices, and construction of your bag will begin once the last payment is made.  I do require 100% of the payment up front.  

What if I need to cancel my custom order that I already paid for?

50% of the payment made on custom work is non refundable.  If you need to cancel your order after you paid but BEFORE I have begun construction, I will refund 50% of the order price.  

What if I don't know what I want?

I will work with you to find fabric and material options to help you decide what you would like.  I will often send you out to do some online "shopping" to find fabrics and inspiration photos.  I can then order the fabrics myself to make your item, or suggest something similar.  Often times, I have something that works in my own fabric stash :)